AICC AICC 40 Years

 
 

CUSTOMER SERVICE

PackagingU penant

BUILDING A WORLD CLASS SERVICE ORGANIZATION TO KEEP YOUR CUSTOMERS HAPPY 

When: Thursday, June 29, 2017 | 1:00 PM
Price: 

Member:$325
Non-Member: $425
Join Gene Marks for an informative webinar on how to improve your company’s customer service. We learn in business school 101 that it costs much more to acquire new customers than to sell to our existing customers. The best way to grow a business is to leverage revenues from happy customers. So how can you keep them happy? In this interactive webinar Gene will discuss the required steps and process for best resolving complaints and we as methodologies for to follow when dealing with tough customers. You’ll also learn techniques for better engaging your customers and building stronger loyalty and great tactics for getting referrals from your happy customers.

REGISTRATION

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Note: You must have an account with AICC in order to register.  When you click the above "Register Now" page, it will give you the opportunity to find and log into your account, or find it. If you have never purchased a product from AICC and never registered for an event, then you can create an account for yourself.

Download registration form.

SPEAKERS

Gene Marks  is a columnist, author, and small business owner. Gene writes every day on business, politics and public policy for the Washington Post and weekly for Forbes, Inc. Magazine, Entrepreneur, and the Huffington Post. Gene has written 5 books on business management, specifically geared towards small and medium sized companies. His most recent is The Manufacturer’s Book of Lists. Nationally, Gene appears on Fox News, MSNBC and CNBC discussing matters affecting the business community.  Through his keynotes and breakout sessions, Gene helps business owners, executives and managers understand the political, economic and technological trends that will affect their companies so they can make profitable decisions. Gene owns and operates the Marks Group PC, a highly successful ten-person firm that provides technology and consulting services to small and medium sized businesses.  Prior to starting the Marks Group PC Gene, a Certified Public Accountant, spent nine years in the entrepreneurial services arm of the international consulting firm KPMG in Philadelphia where he was a Senior Manager.


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